Case Study — Healthcare

DME & Pharmacy Patient Acquisition

How a blended lead-generation and AI-reception engine drives qualified patient inquiries for durable medical equipment and pharmacy providers.

0

average return on ad spend for DME & pharmacy lead gen campaigns

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average lift in qualified patient inquiries within 90 days

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average minutes to first response on a new inbound lead

The Engagement

What a typical DME/pharmacy engagement looks like

Industry

Healthcare — durable medical equipment & pharmacy

Services used

Lead Generation, Patient Acquisition, AI Receptionists

Typical ramp

90-day ramp to full-funnel coverage, ongoing after

Compliance

Campaigns built around DME/pharmacy compliance requirements

Patient acquisition, in practice
How It Plays Out

Challenge, approach, results

The Challenge

DME and pharmacy providers typically lose a large share of inbound calls to voicemail after hours, and generic lead gen vendors rarely understand compliance-sensitive qualification questions.

Our Approach

Targeted acquisition campaigns feed an AI receptionist trained on the practice's qualification criteria, with human staff handling nuanced or escalated calls in real time.

The Results

Practices running this mix typically see faster response times, fewer missed after-hours calls, and a meaningfully higher share of inquiries converting to booked appointments.

Representative Imagery

What this looks like day to day

Patient-facing outreach
Team coordinating follow-up
AI receptionist & reporting

A note on these numbers

The figures above are illustrative industry-average benchmarks for this type of engagement, compiled from typical outcomes across similar healthcare lead-generation campaigns — not a single audited client result. We're happy to walk through methodology and share references on a consultation call.

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