Company
Built to runcustomer-service operations.
Prime Ad Solutions runs customer-service operations for companies that would rather not build one. Human agents, AI agents and automation, managed as one team from three offices.
Operating philosophy
Four things we hold to.
- 01
Every interaction matters.
A missed call is a lost booking. A slow reply is a refund request.
- 02
Human expertise where judgment adds value.
Complaints, retention, exceptions, negotiation.
- 03
AI efficiency where automation improves speed and scale.
Status, verification, booking, routing, after-hours first response.
- 04
Everything connected into one operation.
One queue, one history, one set of numbers.
Offices
Two offices. One operation.
Our Wyoming and Florida offices support one connected operation, with an operations lead aligned to your working hours.
Wyoming Office
30 N Gould St Ste R, Sheridan, WY 82801
+1 (239) 328-9941Florida Office
8679 NW 66th St #24, Doral, FL 33166
Contact
- info@prime-ad.com
- Phone
- USA+1 (239) 328-9941
- Hours
- Support desk: Monday – Friday, 8:00am – 6:00pm. Client operations: 24/7.
How we work with clients
Managed means someone is accountable.
Five commitments that hold on every engagement, regardless of size.
- 01
Dedicated operations lead
One named person owns your operation, your numbers and your weekly call.
- 02
Named agents
You know who is on your queue. They know your product, your policies and the people who contact you.
- 03
Weekly QA
Scored conversations, coaching notes and trend lines, shared every week.
- 04
Monthly business review
Contact reasons, cost, containment, and what changes next month.
- 05
Your systems, not ours
We work inside your CRM, helpdesk and telephony. Your data stays where it lives.
Talk to the people who would run it.
Thirty minutes with an operations lead, not a salesperson. Bring your volumes, your channels and whatever is not working.