Coverage calculator · 3 short steps

Coverage should follow demand.Not the other way round.

Enter your after-hours volume and see what a second shift would cost against AI-first coverage with human escalation.

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Your hours today

Coverage model · USD

680

After-hours contacts

371

AI resolves

227

Captured & scheduled

82

Escalated to a human

118 h/week

Uncovered today

Staff a second shift

$13k/ mo

3 agents to cover 118 uncovered hours per week with rotation, absence and shift premium.

AI-first, human escalation

$3,512/ mo

  • AI first response (all after-hours contacts)$374
  • Human escalation capacity$2,400
  • Management & QA$288
  • Platform$450

Indicative difference per month

55% of after-hours contacts resolved without waking anyone

−$9,400

How the model is sized

Four numbers decide the result.

Want to see what actually happens overnight, hour by hour?

The after-hours operating model

  1. 01Uncovered hours

    168 hours in a week minus what your team already covers. Business hours leaves 118 uncovered; extended hours leaves 56.

  2. 02A second shift

    Every 24/7 seat needs about 4.2 people once rotation, leave and absence are counted. We prorate to your uncovered hours and never go below two people for an overnight rota.

  3. 03AI first response

    Priced per after-hours contact. Routine requests are resolved; the rest are captured with details and scheduled for the day team.

  4. 04Human escalation

    Sized only on the urgent share you enter — the contacts that must reach a person immediately.