CX cost analysis · 2 minutes · no contact details required to see results
What should your customer serviceactually cost?
Your current model — payroll, overhead, management, hiring, software, coverage — against a managed Human + AI operation sized on the same volume. Assumptions are shown. Nothing is guaranteed.
The written analysis
What you receive after the calculator.
The on-screen numbers are the preview. The full analysis is a written document reviewed by an operations lead before it is sent.
- 01
Contact profile
Volume by channel, hour and reason. What is routine, what needs judgment, what arrives after hours.
- 02
Current-model cost
Payroll, overhead, management, hiring and attrition, software — as one fully loaded number and a cost per interaction.
- 03
Proposed operating model
Human agents, AI scope, escalation rules, coverage hours and how each is sized from your volume.
- 04
Coverage and capacity plan
Hours covered versus required, peak handling, growth headroom for the next 12 months.
- 05
Transition plan
What runs in parallel, what moves first, how your systems connect, what your team keeps.
- 06
Assumptions and sensitivities
Every input we used and how the result moves if handling time, volume or automation share change.