What should your support cost per 1,000 orders?

Ten inputs. Your contact rate, staffing requirement, automation opportunity and peak-season capacity — before you talk to anyone.

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Orders per month

Tickets per orderTypical DTC: 0.08 – 0.20

0.020.120.50

Contacts per month (if known)Leave at 0 to derive from orders × tickets per order

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Support contacts per 1,000 orders

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Indicative support cost per 1,000 orders

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Estimated staffing requirement

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Automation opportunity

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Peak-season capacity requirement

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After-hours contacts

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Return value handled monthly

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