Home Services · Calls, booking & dispatch
The first company to answeroften gets the job.
Emergency calls, bookings, reschedules, ETAs and quote requests — answered in seconds, qualified, scheduled and written into your field-service platform before the homeowner calls the next company on the list.
“My AC stopped working and it's 95 degrees.”
AI collects → human resolves
Working…
- “My AC stopped working and it's 95 degrees.”
- “Do you service 78704?”
- “When is the technician getting here?”
- “I need to move my appointment to Thursday.”
- “How much is a drain cleaning?”
- “Can I get a quote for a new roof?”
- “Is my part in yet?”
- “Water is coming through the ceiling — is anyone there?”
What creates volume
- Weather — heatwaves and cold snaps
- Ad spend and lead flow
- Season and maintenance cycles
- Service-area growth
- Technician capacity
Operating workflow
From "my AC stopped working" to a dispatched technician.
The booking path every call follows — details collected in the same order, written to the same system, every time.
Trigger
Homeowner: "My AC stopped working and it's 95 degrees."
- 1
Answered in under 20 seconds
Any hour · existing caller recognised
- 2
Details collected
Address · problem · urgency · property type · availability
- 3
Scheduled by AI
Next available slot on your dispatch board
- 4
CRM and field-service platform updated
Job, notes and lead source written to ServiceTitan or Jobber
- 5
Dispatcher confirms
Emergency or capacity conflict — a person decides
- 6
Technician dispatched
Confirmation and ETA texted to the homeowner
Resource allocation
Where AI adds speed. Where people add judgment.
AI opportunities
- Service-area checks
- Appointment booking
- Rescheduling
- Technician ETA
- Pricing from your rate card
- Existing job status
- After-hours booking
- Lead capture and CRM entry
Human-led interactions
- Emergencies
- Dispatch conflicts
- Quote and estimate requests
- Upset homeowners
- Warranty and callback disputes
- Commercial accounts
- Multi-visit jobs
- Escalations
Where service meets the business
A missed call is a job someone else booked.
Where answering first — and booking on the first call — decides who gets the work.
- 01
Call rings at 7:40 PM
- 02
Answered · details collected
- 03
Slot booked for 8 AM
- 04
Job on the board before the homeowner calls anyone else
Recovered call and job figures are indicative and depend on your service area, capacity and booking rate — not a revenue promise.
When volume spikes
The first heatwave arrives all at once.
Calls per day across a typical year. Bookings, reschedules and ETAs are absorbed by AI; dispatchers handle emergencies, conflicts and quotes.
The first 95-degree day: call volume 2–3× a normal day, much of it after 5 PM when the office line goes to voicemail.
What we report
The KPIs that matter to a home services operation.
Call Answer Rate
97%
+24 pt
Booking Rate
61%
+8 pt
Missed Calls
3%
−24 pt
Lead-to-job Conversion
48%
+9 pt
After-hours Bookings
112 / mo
+112
Average Job Value
$412
Response Time
14 sec
−82%
Reschedule Rate
7%
−3 pt
Systems we work inside
- ServiceTitan
- Jobber
- Housecall Pro
- FieldEdge
- GoHighLevel
- HubSpot
- Google Local Services
- RingCentral
We operate in your systems, not beside them. Every interaction is logged, tagged and visible where your team already works.
How the operation is structured
01AI call answering
Every call answered in seconds, day or night. Service area, booking, reschedule, ETA and status handled and written to your platform.
02Booking agents
Trained on your services, rate card and dispatch board. Quotes, multi-visit jobs, commercial accounts and upset callers.
03After-hours desk
Emergencies triaged by a person and paged to on-call. Routine after-hours calls booked for the next morning.
04Lead reporting
Every call tagged by source, service and outcome — so you know which ads book jobs, not just which ring the phone.
Home services calculator
How many jobs are your missed calls worth?
Seven inputs. The calls you miss, the jobs they could book, what that represents at your average ticket and the coverage it takes to answer every one.
Other industries
Evaluate your customer-service operation.
See what your current model costs, what a managed Human + AI operation would look like, and where the gaps are — before you talk to anyone.